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 Post subject: Is there something wrong with the home page?
PostPosted: Wed Sep 02, 2015 6:01 pm 
Elven Warrior
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hey guys, I can go directly to the forums, but when I go to the home page, it gives me an error page.

I know some other members who cannot get to the website at all.

Is anyone else having this problem?

I guess this post is aimed for the admins as well.
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 Post subject: Re: Is there something wrong with the home page?
PostPosted: Wed Sep 02, 2015 8:55 pm 
Loremaster
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I am having the same problem. I cant even access the website if i'm using my phone.
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 Post subject: Re: Is there something wrong with the home page?
PostPosted: Wed Sep 02, 2015 9:13 pm 
Craftsman
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Same problem, no access on mobile devices, only on laptops

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 Post subject: Re: Is there something wrong with the home page?
PostPosted: Thu Sep 03, 2015 3:50 am 
Kinsman
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same problem here.
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 Post subject: Re: Is there something wrong with the home page?
PostPosted: Thu Sep 03, 2015 9:33 am 
Kinsman
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Same here, no acces on mobile devices, and on my desktop, there a list of errors on the main page right on top of the header, and the whole page has a larger font than usual.
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 Post subject: Re: Is there something wrong with the home page?
PostPosted: Thu Sep 03, 2015 1:05 pm 
Wayfarer
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Same as above - no mobile access only error strewn PC access.

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 Post subject: Re: Is there something wrong with the home page?
PostPosted: Fri Sep 04, 2015 3:25 pm 
Kinsman
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Funny...I have the exact opposite problem. I can go to the sight on my phone, but I can't on my laptop. I can't even go directly to the forums. Any time I try to access the site on my laptop, I get some error message, like "500 error..." or what not. But on my phone I'm perfectly fine...
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 Post subject: Re: Is there something wrong with the home page?
PostPosted: Fri Sep 04, 2015 4:30 pm 
Ringwraith
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Dagorlad is working on the solution now, and is going to try to get everything worked out this weekend, gents.

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 Post subject: Re: Is there something wrong with the home page?
PostPosted: Fri Sep 04, 2015 5:48 pm 
Elven Warrior
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Great, Thanks for that Erunion.
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 Post subject: Re: Is there something wrong with the home page?
PostPosted: Fri Sep 04, 2015 11:43 pm 
Administrator
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Hi all, I am going to be shutting the site down at some point today (Sat 5th Sept) while I attempt to fix the issue.

I don't actually know what is wrong, but I'm starting off by bringing the forum software up to date. Hopefully that will resolve it, but if not it's still something that needed doing anyway so it's not wasted effort.

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 Post subject: Re: Is there something wrong with the home page?
PostPosted: Sat Sep 05, 2015 7:06 am 
Loremaster
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Good luck, hope to see you all (and those who are currently unable to get access) back soon.
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 Post subject: Re: Is there something wrong with the home page?
PostPosted: Sat Sep 05, 2015 2:26 pm 
Wayfarer
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I get the following messages when I first go to the site.
[phpBB Debug] PHP Warning: in file /portal/includes/functions.php on line 615: Creating default object from empty value
[phpBB Debug] PHP Warning: in file /includes/functions.php on line 4676: Cannot modify header information - headers already sent by (output started at /includes/functions.php:3774)
[phpBB Debug] PHP Warning: in file /includes/functions.php on line 4678: Cannot modify header information - headers already sent by (output started at /includes/functions.php:3774)
[phpBB Debug] PHP Warning: in file /includes/functions.php on line 4679: Cannot modify header information - headers already sent by (output started at /includes/functions.php:3774)
[phpBB Debug] PHP Warning: in file /includes/functions.php on line 4680: Cannot modify header information - headers already sent by (output started at /includes/functions.php:3774)

After these messages, the site works fine.

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 Post subject: Re: Is there something wrong with the home page?
PostPosted: Sun Sep 06, 2015 12:00 pm 
Administrator
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Yes, thanks Gimli52. I'm working my butt off to fix it.

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 Post subject: Re: Is there something wrong with the home page?
PostPosted: Sun Sep 06, 2015 12:05 pm 
Administrator
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I've upgraded the forum software to the latest greatest version, but it still hasn't fixed the underlying problem. There are a few more things I can try though, but in the meantime I've turned off the home page (it seems to be the root cause of the problems).

Fixing this is taking a while and, well, I don't have huge amounts of time to spend on it (since I work full time and have a family), but I will get there and we will be back to full speed as soon as possible.

Hang in there.

Alan

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 Post subject: Re: Is there something wrong with the home page?
PostPosted: Sun Sep 06, 2015 3:44 pm 
Loremaster
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Full-time job and a family? Sounds like an excuse to me. Just kidding. Thanks for your efforts on our behalf!
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 Post subject: Re: Is there something wrong with the home page?
PostPosted: Mon Sep 07, 2015 12:24 am 
Craftsman
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Agree, thanks very much Dagorlad ! No pressure at all, you've only got about 3000 LOTR and Hobbit SBG fanatics missing their favorite site ! LOL

Thanks again, your efforts are very much appreciated !

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But Gollum, and the evil one crept up and slipped away with her..
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 Post subject: Re: Is there something wrong with the home page?
PostPosted: Mon Sep 07, 2015 11:01 am 
Administrator
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Still working on it.

I'm installing a fresh version of the forum software on a test site and seeing if it works ok on iPads and smartphones. If so, then that tells me we have something corrupted on our installation. If not, then the basic forum software itself is at fault.


EDIT: Ok, I have installed a basic forum on this server using the same version of the software that we have here, but clean and unedited. It works on my iPad.

So that means it's an issue with one of the modifications we've made. I will now go and turn off the mods one at a time to see which (if any) it is that's causing the problem.

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 Post subject: Re: Is there something wrong with the home page?
PostPosted: Wed Sep 09, 2015 1:31 pm 
Wayfarer
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Thanks for all your efforts. It is appreciated.

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 Post subject: Re: Is there something wrong with the home page?
PostPosted: Thu Sep 17, 2015 11:13 am 
Elven Warrior
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Any updates with the problem?
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 Post subject: Re: Is there something wrong with the home page?
PostPosted: Thu Sep 17, 2015 1:32 pm 
Elven Warrior
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For some reason I have been completely unaffected by the issue (I am using a Mac with an outdated Firefox browser).

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