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 Post subject: Re: Green Dragon Games
PostPosted: Sun Mar 24, 2013 7:23 am 
Elven Warrior
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Is it possible to view the latest newsletter somewhere?
And what if I order FC miniatures and they are not a good quality, do I have to contact you or GW?
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 Post subject: Re: Green Dragon Games
PostPosted: Sun Mar 24, 2013 11:26 am 
Craftsman
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Hi Imrail,

The March newsletter has just recently vanished into the ether, we are revamping the newsletter completely and the April edition will be out very soon. Don't worry though, the only codes in the March edition was a re-iteration of the free U.K Shipping over £40 that is still going on.

Regarding finecast, we do have a quick look at all blister packs as they come through to try and weed out any obvious mistakes. But you can do either really, it will probably be quicker to take any defective models to a local GW where they should be able to do a straight swap (Afterall, it was their fault!) or if you prefer you can get in touch with ourselves, we then have to pass it on to GW and handle the situation ourself but it will mean postage of the item back to us, so probably quicker to go to a nearby GW - unless you don't live near one!

If it helps, the last time I saw a defective finecast product was November, since then we've had hundreds of them pass through and no reported problems :)

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 Post subject: Re: Green Dragon Games
PostPosted: Tue Mar 26, 2013 9:09 pm 
Elven Warrior
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Hey GD
Am on your site at the minute and looking to order a few minis...
In the cart what is the "tax" amount for?
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 Post subject: Re: Green Dragon Games
PostPosted: Tue Mar 26, 2013 9:25 pm 
Elven Elder
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Most sites show the compulsory VAT separately from the main order in case a business tries to claim the VAT back. Or something like that...am I close?

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 Post subject: Re: Green Dragon Games
PostPosted: Tue Mar 26, 2013 9:28 pm 
Craftsman
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Thats exactly it SD, I'm not sure what business you'd have to be in to be able to claim back VAT on minis but as a VAT registered business the law requires us to display the tax amount for you there and also in your order confirmation, VAT receipts are available as well should you need a full .pdf invoice from us. It also shows you that are prices are actually pretty low, the government adds on their share of things to bump it up a little, greedy mugs!

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 Post subject: Re: Green Dragon Games
PostPosted: Wed Mar 27, 2013 3:11 pm 
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Hey GD, very late with this one but just wanted to say a massive thanks for my starter sets last month! They arrived safe and sound and I was very impressed to receive them 2/3 days after dispatch whilst using the free shipping code.

Great service and I can see some Eagles and Trolls in my near future via your store! :-)

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 Post subject: Re: Green Dragon Games
PostPosted: Wed Mar 27, 2013 8:21 pm 
Craftsman
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Thanks Dr Grant, I very much enjoy your forum posts and all feedback does mean alot to me, keep up the great WIP!

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 Post subject: Re: Green Dragon Games
PostPosted: Thu Mar 28, 2013 5:47 pm 
Ringwraith
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Hi GD, will you have all the April releases available soon?

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 Post subject: Re: Green Dragon Games
PostPosted: Fri Mar 29, 2013 9:32 am 
Craftsman
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I will, for all those interested check the website around 23.45 tonight - warning though that two of them aren't available to stockists (they're rubbish anyway though). 3 Hobbit releases going up tonight :)

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 Post subject: Re: Green Dragon Games
PostPosted: Fri Mar 29, 2013 11:36 pm 
Craftsman
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Hey everyone, so its a nice bank holiday weekend and my final act before I shoot off to enjoy it is to just update this thread with news that the new pre-orders for all the lovely Tau kits and the Codex as well as Thrain, Captain of Dale and Captain of Erebor are now processing and should be online very shortly. Here are a couple of handy links to the pre-orders page and to the newsletter informing you of such news :) (its very fancy!).

http://www.greendragongames.co.uk/pre-orders.html

"Press Release" of Sorts (Newsletter)

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 Post subject: Re: Green Dragon Games
PostPosted: Mon Apr 01, 2013 5:00 pm 
Craftsman
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Guys I just had to share this, many of you know that we use Google Analytics to track many things on site (traffic sources, top countries etc) but Google really got us good with this one, 41 visitors logging in from the International Space Station Control Room!? It even moves across the map! Awesome.

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 Post subject: Re: Green Dragon Games
PostPosted: Mon Apr 01, 2013 5:08 pm 
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:lol: Great April fools prank!
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 Post subject: Re: Green Dragon Games
PostPosted: Wed Apr 03, 2013 6:13 pm 
Craftsman
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We apologize and are disappointed to inform our customers that Thror, Nazgul, Dwarf Commanders and Gondor Commanders for LOTR:SBG are not available. We are not informed by Games Workshop when something goes direct only - we only find out about it because it becomes an issue trying to order said product. We do apologize but insist that you direct questions or complaints regarding product availability to Games Workshop PLC as we have no control over this situation and no access to any information regarding availability. We can only refund you the money for direct only products and process the rest of the order as normal.

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 Post subject: Re: Green Dragon Games
PostPosted: Wed Apr 03, 2013 6:29 pm 
Elven Warrior
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Thanks for the heads up, very disappointing from GW.
On the website of GW it doesn't say that it is direct order only.
I hate GW for this :(

Question is it
possible that you order them from GW for the full price for me?
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 Post subject: Re: Green Dragon Games
PostPosted: Fri Apr 05, 2013 12:58 am 
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Hey GD, thanks for the kind words. Just as a heads up I'll def be placing an order for the Trolls and a box of Great Eagles over the weekend (Easter treat to myself based on some good gambling wins whilst away with friends this week!) so if you could add them to your next order etc. that'd be great!

Thanks as always for the great service.

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 Post subject: Re: Green Dragon Games
PostPosted: Fri Apr 05, 2013 6:19 am 
Craftsman
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Will get them in on Monday's order then, thanks Dr. Grant and thank you one-ring community as a whole for your continued support even when there are a hundred hurdles thrown in our way, nobody can stop us wargamers!

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 Post subject: Re: Green Dragon Games
PostPosted: Fri Apr 05, 2013 3:11 pm 
Loremaster
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When will we be lucky enough to have the pleasure of reading the next Green Dragon newsletter Steve? :D

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 Post subject: Re: Green Dragon Games
PostPosted: Fri Apr 05, 2013 5:04 pm 
Craftsman
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Should be going out to subscribers tomorrow, everyone else mid to late next-week :) - reformated and all, its going to be a VERY good one! Lots of hobby articles, battle reports and generally what certain other hobby 'zines SHOULD be.

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 Post subject: Re: Green Dragon Games
PostPosted: Fri Apr 05, 2013 5:13 pm 
Loremaster
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Can't wait! Get subscribing one ringers :)

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 Post subject: Re: Green Dragon Games
PostPosted: Fri Apr 05, 2013 10:49 pm 
Ringwraith
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Cheers GD, order placed - looking forward to some shiny new toys!

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