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 Post subject: Suladan
PostPosted: Sun Jan 17, 2016 12:51 pm 
Kinsman
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Hello,
I've recently bought on Internet a blister with Suladan (new version) on foot and mounted.
However, the model on foot doesn't have the left hand (which should be with the flag on his back, I suppose). I've received instead the same flag twice (for the mounted version).

Is there any way to get the missing part?

Thanks
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 Post subject: Re: Suladan
PostPosted: Sun Jan 17, 2016 9:28 pm 
Loremaster
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I would contact gw. They have a real good customer serve track record.
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 Post subject: Re: Suladan
PostPosted: Mon Jan 18, 2016 12:07 pm 
Kinsman
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Hello, thanks for your advice.
However, I haven't bought the blister at the GW store but on an "Ebay-like" website... :(
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 Post subject: Re: Suladan
PostPosted: Mon Jan 18, 2016 2:56 pm 
Loremaster
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If the blister was unopened, the product was simply incomplete due to a fault of the manufacturer (Games Workshop), regardless of where you purchased the item from. Definitely contact them, got nothing but good experiences with their customer service myself (including regarding replacement parts).
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 Post subject: Re: Suladan
PostPosted: Mon Jan 18, 2016 4:36 pm 
Wayfarer
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Agreed, GW Customer Service is one of the best customer services I have seen.
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 Post subject: Re: Suladan
PostPosted: Tue Jan 19, 2016 7:25 am 
Kinsman
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Hello,
I've contacted them but they ask me a proof of purchase to allow me to send it back... I think I'm screwed ^^
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 Post subject: Re: Suladan
PostPosted: Tue Jan 19, 2016 9:01 am 
Wayfarer
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If you Ordered online there should a list of previous pages that you can get the orders reference number. Not sure about non account purchases but if you go through your internet history or credit card purchase history it you should be able provide proof.
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 Post subject: Re: Suladan
PostPosted: Wed Jan 20, 2016 8:38 am 
Kinsman
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Yes, but not sure that they will help me if I haven't bought the product directly from a GW shop or on their website :(
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 Post subject: Re: Suladan
PostPosted: Wed Jan 20, 2016 11:30 am 
Wayfarer
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I see, well you will have to take it up with the guy you bought it from. Gw will probably be no help here.
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 Post subject: Re: Suladan
PostPosted: Wed Jan 20, 2016 3:51 pm 
Loremaster
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One of the items I've contacted GW about in the past was a badly cast Necromancer, which I bought at an independent shop (so official stockist, but not GW). Didn't matter, pictures of the model were sufficient to prove the product was faulty, and I definitely never had to show a receipt or anything (which is probably for the best, because I don't think I still had it around). Fairly certain the origin of the miniature wasn't mentioned or asked for anywhere either. Again, it should be about the product, not where you got it, as long as it was a sealed blister.
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 Post subject: Re: Suladan
PostPosted: Wed Jan 20, 2016 6:59 pm 
Loremaster
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Send them the info you have. I have a friend who bought a gandalf the white in finecast. He bought it on ebay and the product broke or was poorly cast, I don't recall which. Either way, he sent them what he had and guess who ended up with a new Gandalf? My friend. Who ended up giving the Gandalf to me as a B-Day present, so who *really* ended up with his new gandalf? ME! Point being, send them what you have, even if you didn't buy it directly from them, you may be surprised.
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 Post subject: Re: Suladan
PostPosted: Fri Jan 29, 2016 12:37 pm 
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I think they've changed their ways. I contacted them last fall: Go back to the store which you bought it and they will fix it.

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